Accurately and efficiently update patron information using ACSC system and casino based facility software.downloadable credits, flash play, win/loss statements, direct mail offers, table games available, and promotional events occurring).

Answer basic customer questions concerning gaming machines, table games, and promotional events (e.g.

Create Club Passport cards using kiosks or entering customer data into computer systems capturing information such as Name, Address, Telephone Number, Email Address and Gender in order to track game play for gifts, promotional participation, and to increase membership.

Determine complimentary worthiness of card play using established guidelines and guest point total listed in the Casino Management system.

Explain tiered card and rewards system and how to ensure patrons are receiving credit for their play.

Inform customers of our promotions and card benefits while providing excellent customer service.

Welcome and greet patrons into Players Club/Kiosk locations to ensure guest awareness.

Assist patrons at the Players Club desk or kiosk with creating new accounts, reprinting cards for existing accounts, and facilitating PIN resets.

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